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Frequently Asked Questions about changes to your account number and system functionalities

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Current Status: We are in the process of converting our customer billing system to a new advanced system (CC&B). The process to fully convert this system is taking longer than originally expected and we are continuing to work to complete this upgrade. As this work continues, access to customer data and online self-serve features are unavailable through our website and mobile app.

Customers can now call PECO at 800-494-4000 to make a payment or request to start, stop, or move their service over the phone. We also continue to handle electric and natural gas emergency calls at 800-841-4141. At this time additional billing assistance and online and self-service tools are unavailable.

Account Number Lookup Tool Instructions

Please note: The account number lookup tool is still in development and will be available shortly.

  • Below is an example of this tool. When the tool is ready, you'll enter either your previous PECO account number or phone number and the last four digits of your social security number or tax ID.
  • Press "Continue" to receive both your new account number (keep confidential) and your new Energy Choice ID for sharing with electric or natural gas suppliers.

​Enter your old account information here...

Receive your new account information here​

New Account Number Look up Tool Image
New Account Number Look up Tool Image








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​Residential Customers

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When will PECO’s systems be down for conversion – and how will that impact me?

PECO's conversion to a new billing system will require our systems to be down beginning Wednesday, February 14, at 7 p.m.

As a result, access to customer data, online self-service tools, and calling PECO's customer service department for non-emergency events will be temporarily unavailable. Please visit this site for the most current information on when access will become available.

Electric and natural gas emergency reporting will continue to be available 24x7 at 800-841-4141.

When will my account number change?

Customer service will be reachable to report outages and emergencies during the implementation of the new account service and billing system.

Conditions permitting, PECO expects to convert its customer service and billing system in early 2024. PECO will send notification emails to customers when the system conversion is complete. Remember to update your records and all methods of bill payment you use.

If you are using a third-party supplier for gas or electric, please do not share your account number with them. For account protection purposes, please only share the Energy Choice ID number, which also will appear on your bills in 2024.


Sample Bill




​◄ Location of new Energy Choice ID number. If you're using a third-party energy supplier, share this number with them and not your account number.















Why is PECO converting its account service and billing system?

System upgrades and sometimes complete system replacements are necessary to keep up with PECO’s customers demand for safe and reliable energy delivery in the form of electricity and natural gas.

How can I determine my new account number?

After the account service and billing system conversion is complete, new account numbers will appear on your 2024 PECO bills – both electronic and paper versions. Click here to enroll in paperless eBills. You also can use the above new account number look-up tool when it becomes available.

Sample Bill




​◄ Location of new account number, starting 2024.













How long will my old account number continue to function after the account service and billing system conversion?

PECO customers can continue to use their old PECO account numbers during the first quarter of 2024. After that time, the customer account and billing system will no longer recognize your old account number. PECO recommends you start using your new account number – especially for payments – as soon as possible.

Who can I contact if I need help with my new account number?

Visit peco.com and click on the chat icon in the lower right-hand corner. PECO’s digital assistant, Watts, is there to help you.

What happens if I pay my bill via PECO AutoPay, i.e., PECO directly debiting funds from your checking account (ACH)?

If you signed up for PECO Auto Pay via My Account, no action is necessary. However, if you pay your PECO bill through a third-party service (e.g., Mint.com, Bill.com, Quicken, a bank’s bill payment website, or a credit card), then you’ll need to inform your provider or update your profile with your new PECO account number.

What happens if I use my old PECO account number by mistake?

For a few months after the introduction of new account numbers, customers attempting to apply payments on PECO.com (e.g., PECO AutoPay) using their old account number will be successful in posting the payment to their new account number. The system will look up the new account number and apply the payment. This will not be the case, however, for third-party bill payment services.

I buy my electricity or natural gas from a third-party supplier, not PECO. Should I inform them of the new account number?

No. Keep your new account number confidential. Instead, if you are using a third-party supplier for gas or electricity, please share the respective Energy Choice ID number, which also can be found on your bills in 2024.

A PECO customer can have one Energy Choice ID for their electric service and a separate Energy Choice ID for their gas service. In addition to being on your PECO bills in 2024, your Energy Choice ID(s) will be visible in My Account at peco.com.

Energy Choice IDs will display in the account lookup tool after the introduction of new account numbers. This is a helpful resource for customers who are currently using third-party suppliers for electric and/or gas service, and community solar or customers who wish to enroll in these options after the introduction of new account numbers but before they receive these IDs in their first bill.


What is an "Energy Choice ID?"

Instead of sharing your account number with a third-party supplier for gas or electricity, please share the respective Energy Choice ID number. This can be found on your bills in 2024. Keep your new account number confidential.

A PECO customer can have one Energy Choice ID for their electric service and a separate Energy Choice ID for their gas service. In addition to being on your PECO bills in 2024, your Energy Choice ID(s) will be visible in My Account at peco.com.

Energy Choice IDs will display in the account lookup tool after the introduction of new account numbers. This is a helpful resource for customers who are currently using third-party suppliers for electric and/or gas service, and community solar or customers who wish to enroll in these options after the introduction of new account numbers but before they receive these IDs in their first bill.

Sample Bill




​◄ Location of new Energy Choice ID number. If you're using a third-party energy supplier, share this number with them and not your account number.










I’m generating my own power from solar or other sources. What do I need to do?

Besides having their account numbers change, customers who generate their own power from solar or other sources need not do anything else differently.

What if I have multiple premises in PECO’s territory?

A customer with PECO services for multiple premises (e.g., owning multiple properties), will have more than one PECO account and, therefore, multiple account numbers tied to the respective premises.


Will I get a separate bill for each of my premises?

A customer will not receive a separate bill if the customer is on summary billing and possibly a landlord agreement.

However, if a customer has multiple properties, they will receive multiple bills.

Will there be any changes to my Budget Billing?

是的。The Budget Billing amount review period is changing from every four months to every three months.

Can I have Budget Billing for select premises when I have multiple premises?

No. Budget billing is applied at the account level. Budget billing would be applied, therefore, to all a customer’s premises without the option to choose to apply budget billing for just one of the premises.

What happens if I move within PECO’s territory? Will I then get yet another new account number?

No. Once you get your new PECO account number, it will follow you to your new location (e.g., home, apartment, condominium) inside PECO’s service territory. It will be your PECO account number for life.

What happens if I move in the middle of a billing cycle to a new location inside PECO’s service territory?

When a customer moves to a new location inside PECO’s territory, the final bill for their former location will appear on the same bill as the new charges for their new location.

Will the appearance of my PECO bill change?

是的。The colors and logotype will change to reflect PECO’s new branding. There may be other changes to make the bills more understandable for our customers.

Where will I see non-service charges?

After the introduction of new account numbers, the inclusion of service and non-service charges will be on one bill versus separate bills previously.

Will I be able to unsubscribe/opt out from receiving PECO text messages during the system's conversion?

During the days when PECO implements its new system, PECO will not be able to receive inbound messaging from customers using the Preference Center. This includes the inability to receive unsubscribing/opting out of receiving SMS/text messages from PECO.

Will the PECO call center be available during the account service and billing system conversion? Can I call PECO at this time?

During the days when PECO implements its new system, the Call Center only will be handling emergency calls during the account service and billing system conversion.

Why am I seeing errors when I check the Usage tab or other tools in My Account?

During our account service and billing system conversion, we will be transferring data that creates your “View My Usage” graphs, Bill Forecast, Neighbor Comparison, “What Uses Most,” etc. Please check back soon if you experience any errors during this transition.

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​Business & Commercial Customers


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When will PECO’s systems be down for conversion – and how will that impact me?

PECO's conversion to a new billing system will require our systems to be down beginning Wednesday, February 14, at 7 p.m.

As a result, access to customer data, online self-service tools, and calling PECO's customer service department for non-emergency events will be temporarily unavailable. Please visit this site for the most current information on when access will become available.

Electric and natural gas emergency reporting will continue to be available 24x7 at 800-841-4141.

When will my company’s account number change?

Note: Customer service will be reachable to report outages and emergencies during the implementation of the new account service and billing system.

Conditions permitting, PECO expects to convert its customer service and billing system in early 2024. PECO will send notification emails to customers when the system conversion is complete. Remember to update your company’s records and all methods of bill payment you use.

If your company is using a third-party supplier, however, please do not share your account number with them. For account protection purposes, please share the Energy Choice ID number, which also can be found on your bills in 2024.


Sample Bill




​◄ Location of new Energy Choice ID number. If you’re using a third-party energy supplier, share this number with them and not your account number.

















Why is PECO converting its account service and billing system?

This conversion to a new account service and billing system will allow PECO to better meet the region’s growing energy needs and customers’ preferences for new modes of billing and payments. As a result, all PECO customers’ account numbers will change in early 2024. Remember to update your company’s records and all methods of bill payment you use. Further information will be available closer to when PECO converts to its new account service and billing system.

How can I determine my new account number?

After the account service and billing system conversion is complete, new account numbers will appear on your 2024 PECO bills – both electronic and paper versions. Click here to enroll in paperless eBills. You also can use the above new account number look-up tool.

Sample Bill




​◄ Location of new account number, starting 2024
















Who can I contact if I need help with my new account number?

Visit peco.com and click on the chat icon in the lower right-hand corner. PECO's digital assistant, Watts, is there to help you.

Small to medium-size business customers can contact PECO's Small and Medium Business Team at 800-220-7326.

Larger commercial accounts should reach out to their respective account managers in the Large Commercial Services department.

What if I have multiple premises – e.g., branches or rental properties - in PECO’s territory?

A customer with PECO services for more than one premises, e.g., owning multiple properties, would have more than one account and, accordingly, multiple account numbers tied to the respective premises.

Will there be any changes to PECO’s Property Manager Portal and its functionality?

The Property Manager Portal is going from premises-based to account-based access. Landlords and property managers will no longer be able to perform a search by meter number. A Landlord ID will be unique for each landlord’s sites.

A child (tenant) site will have a parent site. A customer using the Property Manager Portal as a landlord/property manager will no longer have one landlord agreement as previously done. Instead, they will have a service agreement for each site they manage.

How will the new account number affect my company’s use of third-party suppliers?

If your company is using a third-party supplier, please do not share your account number with them. For account protection purposes, please share the Energy Choice ID number, which also can be found on your bills in 2024.

Sample Bill




​◄ Location of new Energy Choice ID number. If you’re using a third-party energy supplier, share this number with them and not your account number.













How will Energy Choice ID affect customers of Electric Generation Suppliers (EGS) and Natural Gas Suppliers (NGS), and also community solar customers?

An 814C change notification will be sent during the system’s transition weekend to the suppliers to notify them of their customers' respective Energy Choice ID numbers.

My company has an interruptible natural gas supply contract. How will the system conversion affect possible supply interruptions?

Between Thursday, January 11, through Monday, January 15, should PECO invoke an interruption of service for commercial customers on a TSC or TCI interruptible gas rate, the usual notification system will not be able to send notifications to customers. Instead, PECO will send participating commercial customers an email notifying them of the dates of the supply interruption. If your company is on an interruptible gas supply contract, PECO strongly recommends you prepare alternative sources of energy for such a possibility. Consult your 2023-2024 Winter Bulletin for further information.

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